Our policy requires payment for consultations following your appointment on the same day and must be paid in full. You can make payments with cash, cheque, EFTPOS, or credit card. A refund can be requested from Medicare

Should you have any complaints or feedback (whether positive or negative) about our service, do not hesitate to request a conversation with the practice manager.

For any enquiries regarding Motor vehicle, Workers Compensation, or
medical examinations (driving, travel,insurance reports), please request a fee schedule from one of our reception team members.We assess our consultation fees every year.

It is courteous and ethical that If you are not able to keep your intended appointment time, or you don’t  need it, please phone our receptionist to reschedule or cancel it, so appointment time can be offered to another patient/ Patients who do not show up for their appointment will be charged cancellation fees of $30, and if this is repeated, they will not be offered any further appointment in the practice.

The privacy of your health is extremely important to us. All staff, including administration,respect your privacy and always keep your health information strictly confidential. Your medical record is a highly confidential document, as such it is a policy of this practice to
maintain security of your personal records always and to ensure this information is only available to the relevant authorized authorities, under the WA Privacy Act. Please be aware that your health information may be disclosed in referrals to other healthcare providers as our practice regularly engages specialists and allied health.